Help
Frequently Asked Questions |
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| Fees and commissions |
 How much does it cost to register and subscribe to Gibli.com?
Ans: It's free, and always will be. |
How much do sellers pay to Gibli.com?
Ans: It’s currently free to create your profile and upload files to your Shelf. |
How much do buyers pay to Gibli.com?
Ans: Each time a report is sold and downloaded, 25% of
the purchase price goes to Gibli.com. The remaining 75% is passed on to the
seller. |
How do I print an invoice?
Ans: Each time you make a sale or a purchase, an invoice is emailed to your email address. This will give you all the information you need for your bookkeeper or accountant. |
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Functionality
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How
does Gibli.com work?
Ans: Gibli is about trading (monetising or
commercialising) your skills and knowledge. This means that anyone who has
expertise can be a report publisher and online seller at Gibli. A seller can
also be a buyer, so for example someone who publishes reports about his or her
specialist area, i.e. pharmaceuticals, may also be a report buyer, i.e. how to
do business in the Middle East. |
Can I get consultancy and contracts as a result of a Gibli sell?
Ans: If a buyer has found a report useful, he or she
may wish to visit the seller’s profile. Here they will see contact details
including phone, email and websites. There no charge for this, even if it leads
to consultancy or contracts.
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How often can I sell my report?
Ans: Once a seller has a report uploaded and
listed for sale, each sale is only a copy of the original file. This means that
the same report can be sold again and again, unless a seller wishes to sell his
or her knowledge on an exclusive once-only download, in which case it can be
removed after a sale. |
Does my report or knowledge have to be in any particular format?
Ans: No. File formats can be in the written word,
presentations, audio or video. Although there is provision for any file format
to be uploaded to your Gibli Shelf, for written reports we recommend PDF
formats wherever possible. PDFs are universally accessible and unlike Word
documents, the format will not change regardless of user operating system or
page/print settings. Remember, any unusual formats may restrict the saleability
of your know-how, so keep it accessible and simple. Some file types may need to
be quarantined and inspected for safety reasons.
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Does my report ever expire?
Ans: Exactly a year after you uploaded and
listed your report on Gibli, it will expire and need to be relisted. This is to
ensure that all reports are up to date and still relevant. You should not need
to upload the report again, just login, go to the seller section and click the
‘List My Report’ link. Here you will see any reports which have been uploaded,
but are not yet listed for sale. Click on the report your want to list, review
your selling price and click the ‘Save and List’ button at the bottom of the
form.
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Can I use Gibli if I’m not in the UK?
Ans: Yes, this site is open to buyers and sellers throughout the world. Transactions and prices are shown in UK £ Pounds. Credit card payments from any source currency can be made via our online bank 'NetPayments’. |
How do I list my
report for sale on Gibli.com?
Ans: Uploading and listing reports for sale are two
separate processes. Once you have finished uploading a report, you will need to
go to the ‘List My Report’ page in the seller section to get it listed for
sale. The link is amongst the ‘Upload and Sell’ links on the lower left hand
corner of the screen. (http://www.gibli.com/Sellers/seller_listing.aspx)
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Technical Problems
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My download failed.
Ans: You have 7 days to complete your download,
but if you still have problems, let us know. Please email  |
How many times can I sell a file?
Ans: There is no limit to this. Once you have uploaded
a file, it may be purchased by any number of users.
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My file didn’t get listed.
Ans: Most file types are auto approved, but a few have
to be approved by us. Once we have approved your file, you will see it in the
‘List my Report’ screen in the seller section. Select the file you want to list
and list it.
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How do I upload a file?
Ans: Once you are logged in, click on the ‘Upload
and Sell’ tab, and fill the form in.
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Is there a maximum file size I can upload?
Ans: This is currently set to 10mb, but let us
know if you have larger file sizes.
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How do I download a file?
Ans: Once you have logged in, search for a file,
then click ‘Add to Cart’ to begin the purchase process. When ready, either
click ‘View my Cart’ or ‘Go to Checkout’ to pay and download.
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How do I buy a file?
Ans: If you wish to buy a report or file for
sale, click the ‘Add to Cart’ button. Then click ‘View my cart’ on the right
side of the screen to review or complete a transaction.
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How do I sell a file?
Ans: Follow the instructions as per ‘How do I
upload a file’ above. |
I uploaded my report, but now I can’t find it?
Ans: Uploading and listing a report for sale are two different processes. If you have uploaded a report for sale, but have then been distracted or logged out, log back in, click the ‘Sell’ tab at the top of the page and then click ‘List my Report’ which is at the bottom left corner of the screen. Find the report you want to list for sale and click it, check the details and click ‘Save & List’ at the bottom. |
How do I open a PDF report?
Ans: Most reports will be compiled in PDF. To open a PDF you can download Acrobat Reader free from Adobe. |
My email address has disappeared from my profile.
Ans: There is a button on the ‘Edit my Profile’ page which allows you to hide your email address for security reasons. Login, click the ‘My Profile’ tab, then click ‘Edit my Profile’. The ‘Email visible on my public profile’ button is about half way down. |
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Legal Issues
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Do I sell my copyright when I sell a file?
Ans: No, the copyright remains with the copyright
holder. Please see the user
legal agreements
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Can I sell a file that contains other people's work?
Ans: Not unless they have given you have the right to
do so. Please see the user
legal agreements
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What happens if ownership of knowledge is disputed?
Ans: If a seller has uploaded a file, the contents of
which are not his or her own work and therefore the seller is not the copyright
owner, Gibli.com will not be liable for any claims against the seller. However
Gibli will co-operate fully in any such cases including, where necessary, the
removal of any disputed files. Users who commit fraud will be removed from our
websites, and their details may be passed to Police, Banks or other bodies.
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Disputes & Complaints |
I have a dispute with another user.
Ans: Gibli.com Ltd will have the final say in all
disputes, but will endeavour to be as fair as possible in resolution. Please
let us know as soon as possible. If we find in your favour, we will make a full
refund. Please email  |
I have a complaint.
Ans: We want to hear about your complaint, as there
may be easy ways to solve it. Please let us know details as soon as you can.
Please email |
Do you have a Refund Policy?
Ans: Yes, if you are not satisfied with your purchase
for any reason, we will initiate a refund enquiry. Gibli.com Ltd will at all
times make the final decision. |
Is there a cancellation procedure?
Ans: Any user can cancel their subscription at any
time. Any amounts owed by them or to them will be settled later. If a user
wishes to cancel a sale or purchase that has already taken place we will
initiate an enquiry. |
Is there a seller cancellation procedure.
Ans: Yes, sellers can at any time remove
their own files from our websites. |
What about fraud?
Ans: Users who commit fraud will be removed from our
websites, and their details may be passed to Police, Banks or other bodies. |
The download did not match the description.
Ans: Tell us at once, and we will initiate a dispute
resolution enquiry. If we decide that fraud has been committed, a full refund
will be made to the buyer. |
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General |
Who is behind Gibli.com?
Ans: Gibli Ltd is a UK-based and registered business,
operating under English company law.
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How can I contact you?
Ans: Gibli Ltd, Concorde House, Comet Way, Southend on
Sea, Essex, SS2 6GD. Gibli.com Ltd is a company registered in England & Wales with registration number 5366788. |
Who developed Gibli?
Ans: Here is a list of companies and people involved in the project. |
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